Futurehome HAN sensor

Important! Remember to order the opening of the HAN port on your AMS. You do this via your grid company.

We have identified a problem where the Futurehome HAN sensor does not report data from certain Kamstrup AMS meters. This is due to low voltage from the HAN port adapter in the Kamstrup AMS meter, which causes the HAN sensor to not receive sufficient power.

This does not apply to all Kamstrup AMS meters and we are working to determine the extent of the issue. More information will be provided as soon as we know more about the cause and solution.

Description

The HAN sensor connects to the energy meter (AMS) and pairs to the Smarthub. It allows you to see real-time energy data in the Futurehome app on your phone.
Please note that this HAN sensor is not suitable for outdoor use.

Setup

Make sure you have ordered the opening of your HAN port first.

1. Open the app and start Zigbee inclusion on the Smarthub.

2. Plug the HAN sensor into the HAN port of your energy meter. (If you are unsure where the HAN port is located, please contact your grid company). The HAN sensor will now search for Zigbee network (for 15 minutes).

3. While the HAN sensor is searching, the LED light will flash red. When the LED stops flashing, the HAN sensor has connected to the Zigbee network. If the device does not appear in the app within 2 minutes, press and hold the button next to the LED light for 15 seconds. The LED should start blinking again and the device is in inclusion mode.

4. Select the device in the app → tap on the settings → select a room and the meter function.

If you want to see historical data, you must download Event Collector. Go to settings → Playground → Event Collector → download. It will start logging data from the time you download it.

Sensor update

On January 16th, an updated version of the Futurehome app and Zigbee software for the Smarthub was released. This includes an update to the HAN sensor that will automatically start after updating the Smarthub and/or including the HAN sensor (if it has not been updated before). To update your Smarthub, go to settings → household → hub settings → update software →  update. It may take several hours for the update to start on the HAN sensor, so leave the equipment alone and preferably overnight. When the update starts, you will be able to see the progress on the Energy tile and on the HAN sensor's settings. The visualisation of the progress requires the updated version of the app.

Update on March 2nd, 2023:

• Increased reporting interval.
• Improved handling of incorrect values.
• Self healing update in case of wrong data.
• General improvements in OTA update.

You will also receive an event in the timeline when the HAN sensor is finished updating. The process usually takes between 20-45 minutes. Note that this depends on the signal strength and can take up to several hours. If you see the progress, leave it alone.

Troubleshooting after update

• If the HAN sensor is constantly lit in red (see illustration under "Setup of HAN sensor"), it means that you need to contact support. Submit a request here with information about the HAN sensor lighting, the email that is registered and the name of the household in the app.
• If the update fails, you will receive an event in the timeline. If this happens, it will either start a new update (please wait) or light up constantly red (contact support).
• If the HAN sensor is missing data or reporting errors after the update, please unplug it → wait 10-20 seconds → plug it in again. This step can be repeated 2-3 times if it doesn't succeed.
• If it still doesn't work optimally, you must try to include it again. This is done by resetting the HAN sensor (see section below). When the sensor is reset, you can start the Zigbee inclusion (settings → devices → add device → Zigbee → start).

Reset

To reset the HAN sensor, open the lid on the device. Just to the right of the cable plug on the device itself, there is a small button and a LED light. Hold this button for 15 seconds (until the led flashes three times quickly). When the light starts flashing red, it means that the sensor has been reset and it is in inclusion mode again.

Useful information

1. The HAN sensor is powered via the HAN port and cable. If the HAN port is not opened, the device will not receive power. Opening the HAN port is therefore a requirement to get the device up and running.
2. Han sensor is not suitable for outdoor use. It is intended for use between 0-50 degrees Celsius. If you have the electricity meter outdoors, we recommend pulling a network cable through the cable pipes from the electricity meter to the fuse box inside.
3. It is not recommended to place the sensor inside the power/fuse box. This may block the Zigbee signals. On the back of the sensor there is double-sided tape. Clean the surface and mount the sensor on the outside of the cabinet door.