Futurehome Thermostat troubleshoot

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The thermostat displays the wrong temperature reading.

  1. Check the resistance of your floor sensor.

The standard resistance for the floor sensor included with the thermostat is 10 kOhms. If your sensor’s resistance is different, you need to make changes in the thermostat settings:

  1. Open the thermostat's menu by holding the (+) and (-) buttons together for 5 seconds.
  2. Go to setting number 2 by pressing the (…) button.
  3. Choose the correct value with the (+) and (-) buttons according to your floor sensor's resistance:
    0: 10 kOhms (default)
    1: 12 kOhms
    2: 15 kOhms
    3: 47 kOhms
  4. Confirm your selection by pressing the power button ⏻.

 

The thermostat clock displays the wrong time.

  1. Check that the Smarthub is updated.
  2. Restart the Smarthub.
  3. Disconnect the power to the thermostat and leave it without power for 2-3 minutes. Then, power it back on and check if the clock is accurate.

 

The thermostat sets higher temperatures by itself.

  1. Be cautious while using the app.
    The reason for this issue may be that you accidentally adjusted the temperature in the app. The slider in the app can be sensitive, leading to unintentional changes while scrolling.
  2. If you have a wooden floor, check that the maximum temperature setting is appropriate to ensure safety.
    • Open the thermostat's menu by holding the (+) and (-) buttons together for 5 seconds.
    • In setting number 1 the value should be set to 2. (If it is not, you can change it using the (+) and (-) buttons).
    • Confirm by pressing the power button ⏻.

 

The thermostat switches modes by itself.

  1. The thermostat might be in auto mode, following a pre-programmed weekly schedule. In this case, set the thermostat to heat mode.
  2. If you are using Power Manager, the thermostat may optimise modes to save power. In this case, the automatic mode switching is intentional and normal behaviour.

 

I cannot see consumption from the thermostat.

  1. Check the thermostat version in the app.
    • There are two versions of the thermostat: with and without a built-in power meter.
    • Open the app, go to settings settings.svg → devices → thermostat.
    • If you see the additional functions field, your thermostat does not have a built-in power meter.
  2. If your thermostat does not have a built-in power meter:
    • Go to devices → thermostat → additional functions.
    • Enter the consumption manually.
    • Make sure you have entered a value, otherwise, the device will not recognize the consumption data.
  3. If your thermostat does have a built-in power meter:
    • Disconnect the power from the thermostat for 2-3 minutes and then power it back on.

 

The displayed room temperature is wrong.

  1. Go to settings settings.svg → devices → select the thermostat.
  2. At the top, you will see two round icons representing two channels.
  3. The first channel will be selected by default. Go to setup.svg settings → place it in a room → save.
  4. Select the second channel (by scrolling the channel icons to the left). Go to setup.svg settings → make sure this one is not placed in a room (the ”no room” option is selected) → save.

 

The thermostat display is black and unresponsive.

The reason for this may be that the thermostat is locked.

  1. Hold down the (-) and (…) buttons together for 8-10 seconds to deactivate the lock.
  2. Press and hold the power button ⏻ for 10 seconds until the thermostat turns on.

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