Futurehome Charge - Colours of the led ring

Operational lights

Booting

Rainbow colours rotating clockwise indicates that Charge is starting up.

Standby

Solid dimmed white indicates that Charge is powered on, but not connected to a car.

Ready to charge, waiting for the car

Solid white with full brightness indicates that Charge is successfully connected to the car and waiting for the car to start charging.

Ready to charge, waiting for the smart system

Solid blue with full brightness indicates that Charge is successfully connected to the car and waiting for the smart system to start the charging session.

Charging

Blue light rotating clockwise indicates an active charging session.

Charging complete/stopped by the car

Solid green light with full brightness indicates that the charging session is complete or stopped by the car.

Waiting for authentication

Charge is waiting for authentication from the system or user.

If stuck at this indicator, please check the app.

Successful operation

Charge is confirming with a green blink that an action was successful, e.g.:

• Authentication approved
• Configuration saved

Installation lights

Installation mode (not configured)

Clockwise turning orange light means the charger is waiting for configuration or is in the configuration process.

Bluetooth connected when installing

Clockwise turning orange light, with solid blue on the bottom indicates installation mode with a successful Bluetooth connection.

OTA update in progress

The charger is being updated and the purple light will indicate the progress. Divided into quarters of 25% steps.

Do not restart the app or Charge when this is ongoing, even if it looks stuck!

Error lights

Unsuccessful operation

Yellow light blink for 1 second indicates that an operation was unsuccessful. E.g. Authentication between the Charge and the car failed.

Please try the operation again. If the error is still present, try restarting Charge by flipping the fuse.

WiFi fault

Lower 1/4 of the ring is showing constant orange indicating loss in WiFi connection. The rest of the ring will show the operational status.

To resolve Wifi issues, follow the guide here.

Zigbee fault

Upper 1/4 of the ring is showing a constant orange indicating loss in Zigbee connection. The rest of the ring will show the operational status.

To resolve Zigbee issues, follow the guide here.

Critical errors - do not use Charge - call the installer

Critical error

2 x red blink with full brightness and 1 second pause indicates a critical error.

Wiring problem

Clockwise rotating red light, 50% brightness, indicates a wiring problem.

Make sure the wiring is correct, according to the supply circuit and the grid type.

Overvoltage

The upper half blinks twice, then 2 second pause.

Overcurrent

The upper half blinks three times, then 2 second pause, indicating overcurrent.

Undercurrent

The lower half blinks three times, then 2 second pause, indicating undercurrent.

Contactor failure

2 x red blink with full brightness and 2 seconds pause indicates a fault with the relay.

Overtemperature

3 x red blink with full brightness, followed by 2 seconds pause, indicates an internal overtemperature.

PE fault

Solid red light means a PE (grounding) issue.