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FAQ

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Frequently asked questions

  • Including devices - add a device
  • Adding Smarthub, but “something went wrong :(”
  • My Smarthub does not have a QR-code?
  • The app is looking for Smarthub, but does not find it
  • No response from Smarthub
  • Which Smarthub do I have?
  • I have migrated from old app, but can’t see any devices?
  • Which protocols does Futurehome support?
  • Is this device supported?
  • Can you add support this device or this function?
  • What happens with my order?
  • Payment in webshop
  • Futurehome AS Webshop Terms and Conditions
  • Returning packages to Futurehome
  • Security and encryption
  • Can I use Futurehome in the cabin?
  • Z-wave device shows as zw_0_0_0?
  • How do I delete a Z-wave device?
  • Why can’t I add a Z-wave device?
  • What if the internet stops working?
  • Status and errors
  • Can I control different households from the same user?
  • Can multiple users control the same site?
  • Where do I find manuals for integrations?
  • Futurehome API?
  • I did not find the answers to my question
  • Hvor mye strøm kan jeg spare med Futurehome?
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