FAQ Subscription

Why is Futurehome introducing a subscription?

Futurehome AS was declared bankrupt on 20 May 2025. The platform and related services were purchased from the bankruptcy estate – 50 % by former Futurehome owners and 50 % by Sikom Connect – and are now operated by FHSD Connect AS.

To secure stable operation, fund product development, and provide high-quality support, we are introducing a new subscription model.

A subscription gives you access to

• Strømkontroll™ and smart charging – saving an average of 280–350 NOK per month*
   
• An improved app experience with a new energy-usage dashboard
   
• Integrated phone support and future premium features
   
• Continued control and automation via the app
   

*Average savings when features are actively used.

How do I activate the subscription?

WHEN THE SUBSCRIPTION IS ACTIVATED ON JUNE 26, YOU WILL BE ABLE TO ACTIVATE THE SUBSCRIPTION IN THE FOLLOWING WAY:

1. Open the Futurehome app.
    
2. Tap Activate subscription on the home screen or in Settings.
    
3. An activation link is sent to the household owner’s e-mail.
    
4. Open the e-mail and click the button or link.
    
5. Enter your billing details and confirm.
    
6. Done! You keep full access.
    

The link is valid for 24 hours. If it expires, request a new link from the app.

What happens if I don’t activate the subscription?

You receive a 4-week free trial, starting the moment you create or connect a new household. After the trial period:

• The app is locked and most paid features become unavailable.
   
• You lose access to controls, automations, modes, shortcuts, and energy services.
   
• Local devices still work manually, but without app control.

You can subscribe later at any time to restore full functionality.

 

Recommended behaviour without a subscription

You can activate the subscription at any time later to restore full functionality.

Note: Futurehome products use open standards such as EnOcean, Z-Wave, and Zigbee. Many of your devices may therefore work with other smart-home platforms. However, Futurehome cannot guarantee compatibility or provide support for third-party solutions.

How do I pay?

The subscription is billed annually:

• Price: 99 NOK per month, totalling 1 188 NOK per year (VAT included).
   
• You will receive an invoice from our billing partner Riverty a few days after activation.
   
• Pay via online banking or your usual invoice app.
   

Important: If you activate the service but fail to pay the invoice, the subscription will be terminated without notice. Access is automatically re-enabled once payment is registered.

You can always check whether your subscription is active – and the next renewal date – in the Futurehome app.
 

Can I still get help if I don't subscribe?

You will still be able to find help in documentation and help articles, but direct support (chat and phone) will be reserved for subscribers.

Are there any changes in how the system manages charging and heating?

Yes, we are introducing, among other things:

• Dynamic adjustment of charging speed to avoid interruptions
• Option to disable pause and phase balancing for compatibility with certain cars
• Better insight into spot prices and tariff structure in the new app

Need help?

• Knowledge base: https://support.futurehome.no
   
• E-mail: support@futurehome.no
   

Thank you for joining us on the next stage of the journey!

Best regards,

The FHSD Connect AS team