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FAQ
Find answers to common user questions.
Why is Futurehome introducing a subscription?
Futurehome AS was declared bankrupt on 20 May 2025. The platform and related services were purchased from the bankruptcy estate – 50 % by former Futurehome owners and 50 % by Sikom Connect – and are now operated by FHSD Connect AS.
To secure stable operation, fund product development, and provide high-quality support, we are introducing a new subscription model.
A subscription gives you access to
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Strømkontroll™ and smart charging – saving an average of 280–350 NOK per month*
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An improved app experience with a new energy-usage dashboard
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Integrated phone support and future premium features
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Continued control and automation via the app
*Average savings when features are actively used.
How do I activate the subscription?
WHEN THE SUBSCRIPTION IS ACTIVATED ON JUNE 26, YOU WILL BE ABLE TO ACTIVATE THE SUBSCRIPTION IN THE FOLLOWING WAY:
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Open the Futurehome app.
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Tap Activate subscription on the home screen or in Settings.
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An activation link is sent to the household owner’s e-mail.
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Open the e-mail and click the button or link.
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Enter your billing details and confirm.
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Done! You keep full access.
The link is valid for 24 hours. If it expires, request a new link from the app.
What happens if I don’t activate the subscription?
You receive a 4-week free trial, starting the moment you create or connect a new household. After the trial period:
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The app is locked and most paid features become unavailable.
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You lose access to controls, automations, modes, shortcuts, and energy services.
- Local devices still work manually, but without app control.
You can subscribe later at any time to restore full functionality.
Recommended behaviour without a subscription
| Product / service | What should you do before the trial ends? | How does it work after the trial ends? |
| Smarthub | Disable Strømkontroll, fire alarm, modes, shortcuts and automations. Disconnect the hub from power/network if you want a completely local system. | Cloud- or app-dependent functions are unavailable. Local devices can still be operated manually. |
| Thermostats, dimmers, relays | No extra steps, but remove any schedules/automations. | Operated manually on the wall; no app control. |
| EV-charger (Futurehome Charge / Smart Charging Kit) | Turn off Smart Charging and dynamic control before lock. | Charging starts as soon as the cable is plugged in. No price or power optimisation; limited only by the circuit’s max current. |
| Water-heater relay | Set the relay permanently to On so the heater receives power continuously. | Works like an ordinary, manual water-heater setup. |
| Smoke detectors (SDCO) | Disable the fire-alarm service in the app. Ensure Z-Wave associations in group 2/3 are set. | Interlinked alarm works as long as associations remain. Contact support if they are missing. |
| Lighting (wired & wireless switches) | Remove automations that depend on the hub. | Wired lights work from the wall switch. Wireless switches that are directly associated (Z-Wave/Zigbee) continue to work; those routed via the hub stop working. |
| Sensors & push notifications | — | Sensors no longer send data to the app; push notifications stop. |
| Local developer interface (Local API) | — | API access remains for a limited grace period but will be disabled without an active subscription. |
You can activate the subscription at any time later to restore full functionality.
Note: Futurehome products use open standards such as EnOcean, Z-Wave, and Zigbee. Many of your devices may therefore work with other smart-home platforms. However, Futurehome cannot guarantee compatibility or provide support for third-party solutions.
How do I pay?
The subscription is billed annually:
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Price: 99 NOK per month, totalling 1 188 NOK per year (VAT included).
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You will receive an invoice from our billing partner Riverty a few days after activation.
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Pay via online banking or your usual invoice app.
Important: If you activate the service but fail to pay the invoice, the subscription will be terminated without notice. Access is automatically re-enabled once payment is registered.
You can always check whether your subscription is active – and the next renewal date – in the Futurehome app.
Can I still get help if I don't subscribe?
You will still be able to find help in documentation and help articles, but direct support (chat and phone) will be reserved for subscribers.
Are there any changes in how the system manages charging and heating?
Yes, we are introducing, among other things:
- Dynamic adjustment of charging speed to avoid interruptions
- Option to disable pause and phase balancing for compatibility with certain cars
- Better insight into spot prices and tariff structure in the new app
Need help?
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Knowledge base: https://support.futurehome.no
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E-mail: support@futurehome.no
Thank you for joining us on the next stage of the journey!
Best regards,
The FHSD Connect AS team
- Go to settings
→ devices → add new device
- Chose Z-wave, Zigbee or EnOcean → start
- Check the device manual to find inclusion method for your device
- For more information, check the inclusion article.
For Z-wave devices you need to set the device in exclusion mode. It is not needed for Zigbee devices.
If a Z-wave device does not have contact with the hub, select "force delete" instead of "delete".
For more information, see article on exclusion.
Try these solutions:
- Check if you have chosen the right household in the Futurehome app.
- Check the Internet connection to the Smarthub - check that both network lights under Smarthub are lit/flashing and that other devices on the same network have internet.
If you still do not get contact with Smarthub, you can contact Futurehome support.