All residents of housing associations with Futurehome Safe must be registered in the Safe system with H number (housing unit), name and telephone number. This is crucial when it comes to notifications from both Futurehome and the alarm central, Safe4. The board is responsible for ensuring that the list of residents is updated at all times. If you are in doubt as to whether you are registered, please contact the board.
In the event of any faults with your fire alarm, you will receive an SMS with information about what is wrong.
Lost contact with a sensor
This means that the control central is not in contact with the smoke sensor. The first thing to check is the batteries. Press 1 time on the large round button on the sensor. If the batteries are working, there should be a red flash and then a beep. If it does not flash and beep, the batteries are falt and need to be replaced. It uses 3 x CR123. When the batteries have been changed, you should receive an SMS that the sensor is online again. Batteries can be bought in electrical department stores or via us.
If the batteries are not flat or you have changed the batteries and the sensor is not online again (can take up to 15 min), it means that we have lost contact for another reason. This is almost always resolved by re-including the sensor into the system. Contact support on +47 23 50 68 47. We will instruct you and ensure that the sensor is up and running again. Not much is required from you beyond the fact that you must be at home and able to press on the sensor.
It is you as a resident who is responsible for changing the batteries on the sensors in your own housing unit. The batteries are of the type CR123(A) and each sensor needs 3 pcs. When the batteries are at 15%, it will report low battery. When the sensor reaches "critically low battery" state it will start flashing and beeping every 45 seconds.
Tampered means that the sensor is not properly secured in its mounting bracket. This may be caused by poor contact between the sensor and the bracket or that the sensor is removed from its bracket. The solution is to take the sensor down and attach it properly again. When it has been put in place, you should receive an SMS that the sensor has been secured again. If the SMS does not arrive within 2 minutes, the sensor is most likely not attached properly.