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FAQ

Find answers to common user questions.

What do I do in case of a false alarm?
First of all, it is important that you do not try to turn off the alarm by removing the batteries.
The correct procedure is to manually stop the siren by pressing the alarm button on the smoke sensor and then ventilate the room. The alarm is then deactivated for ten minutes. If it still detects smoke after ten minutes, the siren will go off again. If you have several smoke sensors in your home, they will all stop making a sound when you press the alarm button.
From the time the alarm goes off at your place, you have 2 minutes to turn it off before it goes off in the whole building.
What is the alarm central's phone number?
The alarm central's number is 815 69 049. We recommend that you create a contact on your phone with this number.
Only call this number in cases where you need quick help, e.g. in the event of a triggered false alarm. For all other technical questions about the detector or the system, contact Futurehome support on 235 06 847.
How do I replace the batteries?
Rotate the alarm counterclockwise and off its mounting bracket. On the back is the battery cover, remove this and replace the batteries. Remember to tilt the red safety pin under the batteries when you put them back in.
Test the alarm by pressing the button on the alarm once. It should confirm with a red flash and a “2-tone” beep.
Mount it again and check that it is properly attached.

Tip: the batteries are of the CR123 type and each alarm needs 3 pcs. It will not work with rechargeable batteries.
I have received a message about tamper/sabotage. What should I do?
This means that the alarm is not properly attached to its mounting bracket. There is a small sensor on the back which is designed to detect tampering. You can fix this by rotating the detector counter-clockwise to loosen it, and then fitting it properly again. Check that all the attachment points are in the bracket. When the alarm is attached properly, you should receive an SMS confirming this.
I got a message that the smoke sensor is offline but it has battery.
If the alarm is offline but has battery, it may mean that it has lost contact with the system. Note that it will still report fire locally, just like a normal smoke detector. If this happens, you must contact support so that we can restore the connection. It is also important that you are at home when you call. The number for support is 23506847 and is available between 08-16 on weekdays.
How do I remove/add a resident?
You do this by opening SafeKontroll → select building → select housing unit. There you will find "+ contact". Here you enter your name, telephone number, e-mail and which priority. To remove a resident, select building → select housing unit → tap on the resident → “delete”.