The login issue should now be resolved for most people. A few customers may still get an error message when trying to log in, typically "App initialization failed".
This can be solved by pressing "Try again" until you get the following message:
"It looks like the app is having some issues starting. Try to delete the app's data and try again".
Then press the button that says "Delete" (scroll to the right).
You should then be able to log into the app. We sincerely apologize for any problems this error has caused, and we will implement the necessary measures to prevent this from happening again.
Some customers are experiencing issues with login.
Click here to track issue status!
We deeply apologize for any inconvenience! Our engineers are looking into the problem.
- Futurehome team
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