Smarthub is offline
When pairing your Smarthub to a household, make sure it has power and internet. The Smarthub requires a cabled network. Check that the Futurehome logo on the hub is lit and that the network port is flashing.
It often takes 5-10 minutes from the time it is plugged in until it is completely ready for pairing. Therefore, wait a bit with further troubleshooting.
Smarthub is already paired
If the Smarthub is already paired with a household, it will not be possible to pair with another. If you see this message, it means that the hub has been used before. If it was purchased by a private person, the seller must either transfer ownership or factory reset the hub. Reset is preferable. If it was bought in a store or from another dealer, you must contact them again to get a new Smarthub. (Unless it’s sold as a used item).
