Replace Smarthub with a new one

Step 1 - Update the Smarthub

Update your Smarthub.

• Go to settings → household → hub settings → update software → update.

For more info regarding updates, check this article on how to update the Smarthub.

Step 2 - Take a backup of the Smarthub

Note: Zigbee devices will not function after restore. Power Manager settings and automations will not be backed up.

• Go to settings → household → hub settings → create backup → back up.

Check that you have a new backup in the list of backups before proceeding. Found under “restore backup”.

Step 3 - Unpair the Smarthub

• Go to settings → household → hub settings → unpair Smarthub → unpair.

Do not unplug Smarthub while unpairing.

Step 4 - Pair your new Smarthub

Connect your new Smarthub and let it boot.

• On the dashboard → Add Smarthub → scan the QR code on the new Smarthub.

If you run into any issues, check this article on Smarthub troubleshooting.

When Smarthub is found, it will auto-update. Do not unplug the Smarthub. You will receive a notification when the update is completed.

Step 5 - Restore backup

• Go to settings → household → hub settings → restore backup → select the latest backup.